Thank you for being a Quartz BadgerCare Plus member. Quartz is a BadgerCare Plus HMO. We have a contract with the Wisconsin Department of Health Services (DHS).
As a member of Quartz, you have the BadgerCare Plus Network. You should only use the doctors and hospitals in this network. To find a doctor or clinic, go to Find A Doctor. Or, you can call Customer Service at 800.362.3310.
Complaints, Appeals and Grievances
Complaints or Grievances
We would like to know if you ever have a complaint about your care at Quartz. Please call Quartz’s Appeals Specialists at 800.362.3309 or write to us at the following address if you have a complaint –
840 Carolina Street
Sauk City, WI 53583-1374
If you want to talk to someone outside Quartz about the problem, call the HMO Enrollment Specialist at 800.291.2002. The HMO Enrollment Specialist may be able to help you solve the problem or write a formal grievance to Quartz or to the BadgerCare Plus program.
The address to file a complaint with the BadgerCare Plus program is –
Managed Care Ombuds
P.O. Box 6470
Madison, WI 53716-0470
If your complaint or grievance needs action right away because a delay in treatment would greatly increase the risk to your health, please call Quartz as soon as possible at 800.362.3310.
You will not be treated differently from other members because you file a complaint or grievance. Your health care benefits will not be affected.
You have the right to appeal to the State of Wisconsin, Division of Hearings and Appeals (DHA), for a fair hearing if you believe your benefits are wrongly denied, limited, reduced, delayed, or stopped by Quartz. An appeal must be made no more than 45 days after the date of the decision being appealed. If you make an appeal before the effective date, the service may continue. You may need to pay for the cost of services if the hearing decision is not in your favor. If you want a fair hearing, send a written request to –
Department of Administration
Division of Hearings and Appeals
P.O. Box 7875
Madison, WI 53707-7875
The hearing will be held with an administrative law judge in the county where you live. You have the right to be represented at the hearing or you can bring a friend for support. If you need a special arrangement for a disability or for language translation, please call 608.266.3096 (voice) or 608.264.9853 (hearing impaired).
You will not be treated differently from other members because you request a fair hearing. Your health care benefits will not be affected.
If you need help writing a request for a fair hearing, please call either the BadgerCare Plus Ombuds at 800.760.0001 or the HMO Enrollment Specialist at 800.291.2002.